Technology Service Officer

Location:
MLC School  
Employment Type:
FP - Full-Time Permanent  
Department:
IT Operations
Supporting Documentation:

Full Time Permanent Position
Start Date: 27 June 2022 (Negotiable for the right candidate)

Closing date: 22 June 2022

 

About MLC School

Founded in 1886, MLC School is an independent, nonselective Uniting Church school for girls from Pre-Kindergarten to Year 12 in Sydney’s inner-west.  Our tagline ‘dare to be more’ is not only our goal for our students, it applies equally to our staff.

Our highly professional staff, under the guidance of Principal Ms Lisa Moloney, challenge girls and encourage them to question traditional perceptions and roles of women.

The MLC School girl is at the heart of everything we do.

Who is the MLC School girl?

The MLC School girl is empowered with skills and capabilities that enable her to be adaptive, compassionate, and courageous so she can confidently take her place in an ever-changing society. She embraces new challenges and opportunities; and strives for excellence. She is cared for and well supported so that she can confidently focus on her own individual, personal and academic growth. A wide selection of subject choices, as well as an extensive co-curricular program, aims to empower girls to be self-reliant and play an active role in their futures.

About the position

The Technology Service Officer will have proven customer service experience. An integral part of your role will be assisting both staff and students with their technological needs by assisting in running the MLC School Technology Service Desk.

This role relies upon your superior interpersonal and communication skills as well as technical and problem-solving skills to ensure that the internal stakeholders and your team can work together seamlessly to ensure all IT queries and issues are answered and resolved.


Selection Criteria:

You will be able to demonstrate your ability and commitment to:

  •  Attending to the IT Service Desk system through tracking tickets, escalating issues and incidents as necessary to resolution
  • Proactively manage equipment for daily use
  • Manage configuration and deployment of laptop/desktop for staff and students
  • Manage the repair and support process for the School’s ICT assets
  • Provide audio and visual support for internal and external school events


Essential Criteria:

·         Have 1-2 years in a similar role providing technical desktop support

·         Holds or is working towards IT industry-based certification

·         Good knowledge of Apple hardware, including MAC computers and iPads

·         Good understanding of AV systems and associated troubleshooting techniques

·         Very good knowledge of systems administration of MS Server 2012, 2016 & 2019, Windows 10, macOS X 10.12+

·         Experience using an ITIL compliant call logging system

·         Understanding of core ITIL Processes in the delivery of IT services

 

The successful candidate will be rewarded with several excellent benefits including:

·         Dedicated focus on professional growth and development

·         State of the art facilities and collegiate environment

·         Employee Assistance Program available to you and your immediate family

·         Salary packaging and access to LSL after 5 years’ service

·         Discounted School fees

·         Onsite parking, easy access to public transport and Westfield Shopping Centre

·         Access to the School’s gym and indoor Aquatic Centre


How to apply:

All applications are to be submitted via MLC School’s online Careers Portal and include:

·         a cover letter addressing the vacancy being applied for.

·         a resume

·         the names and contact details of three confidential referees.

You must upload your application in a single PDF document. 

Applications close Wednesday 22 June 2022

Please note the advertising closing date is indicative only and MLC School reserves the right to close the advertisement before this date is reached. Therefore, you are encouraged to submit your application as soon as possible.

Covid-19

To ensure the health and safety of our staff, students and community, individuals are required to comply with statutory and Government requirements, such as public health directions and MLC School's policies and procedures, with respect to COVID-19 vaccinations.  Candidates will be required to show proof of vaccination prior to attendance at School.

We do not welcome interest from recruitment agencies at this time.